Terms & Conditions

Proprietary Rights

Redefine Fitness is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. The Redefine Fitness logos, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by Redefine Fitness and may be registered in the United States and internationally. You agree not to display or use the Redefine Fitness’ Intellectual Property in any manner without Redefine Fitness’ prior permission. Nothing on the Site should be construed to grant any license or right to use any Redefine Fitness Intellectual Property without the prior written consent of Redefine Fitness.

Except as otherwise provided herein, use of the Site does not grant you a license to any Materials and Content or features you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Materials and Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved.

Assumption of Risk

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE CUSTOMER KNOWINGLY, VOLUNTARILY AND FREELY ASSUME ALL RISKS, BOTH KNOWN AND UNKNOWN, OF PARTICIPATING IN THE SERVICE OR EVENT, INCLUDING EACH ACTIVITY, SPORT OR OTHER SERVICE IN YOUR EXPERIENCE, EVEN IF THOSE RISKS ARISE FROM THE NEGLIGENCE OR CARELESSNESS OF THE SUPPLIER OR OTHERS, OR DEFECTS IN THE EQUIPMENT, PREMISES, OR FACILITIES USED DURING THE SERVICE, OR OTHERWISE, AND YOU ASSUME FULL RESPONSIBILITY FOR YOUR PARTICIPATION IN THE SERVICE.

Release and Waiver

You acknowledge and agree that:

  • You have reasonably assessed the risks involved in the Services and have made an informed and voluntary choice to participate.

  • You alone, and not the Supplier, are responsible for determining your fitness for participating in the Services and your ability to fully understand any directions or warnings presented.

  • You will not participate in any Services when you have a physical, medical, or mental limitation or disability, or when you are aware or should reasonably be aware of any factors that may limit or prevent you from safely participating in that particular Service.

  • You will act reasonably and responsibly and will comply with any provided and customary conditions, directions, and/or precautions for participation in the Services. If you notice any hazard during a Service, you will stop participating in the Service immediately.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU RELEASE AND PROMISE NOT TO SUE THE SUPPLIER FOR ANY CLAIMS, DEMANDS, CAUSES OF ACTION, LOSSES (WHETHER ECONOMIC OR NON-ECONOMIC), DAMAGES, EXPENSES, COSTS OR LIABILITY OF ANY NATURE WHATSOEVER ARISING FROM OR IN CONNECTION WITH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY.

Customer’s Obligations

The Customer shall:

  • Ensure that the terms of the booking, and any information it provides are complete and accurate;

  • Co-operate with the Supplier in all matters relating to the Services;

  • Provide the Supplier and/or The Lodge Mallorca, as applicable, with such information as may reasonably be required in connection with the booking and/or Services, and ensure that such information is complete and accurate;

  • The following restrictions apply in respect of purchasing Services:

  • Bookings may only be made by individuals who are 18 years or older. If you are bringing a minor as a guest, you acknowledge and agree that you are solely responsible for the supervision of that minor throughout the duration of the Service, and have read this agreement and agree to it on the minor’s behalf.

  • You may book on behalf of yourself or another. The person making a booking is responsible for complying with the applicable booking and payment requirements of The Lodge Mallorca.

  • Certain Services may only be suitable for certain types of individuals. Customer must carefully review the criteria and waivers for you and travelers in your group to agree to. Female travelers in an advanced stage of pregnancy on the date of departure may be required to present a doctor’s certificate evidencing their fitness for travel. Given the nature of some of the activities, not all Services are suitable for individuals with reduced mobility.

If you have any questions, please contact us to discuss whether the Services are suitable for you and your party before booking.

  • You must take responsibility for the safeguarding of your personal belongings while participating in the Services (from the point of departure to return, including all scheduled activities). No responsibility can be taken by the Supplier for any loss or damage to you or a travelling party’s personal belongings to the maximum extent permitted by applicable law.

Photography and Video Consent

Redefine Fitness Retreats has photographers and videographers documenting each retreat and uses and posts content on social media and in marketing and publicity material during and after retreats. You acknowledge and irrevocably consent to us using photographs of you and/or statements made by you during and after the retreat without payment or attribution on social media and in marketing and publicity material.

For clarity, this consent relates to use by Redefine Fitness Retreats. Any collection or use of participant imagery by The Lodge Mallorca will be subject to any applicable terms, notices or consents provided by The Lodge Mallorca.

Charges and Payment

Bookings for the Redefine Fitness Retreat at The Lodge Mallorca are made directly through The Lodge Mallorca. Redefine Fitness does not process guest bookings or payments through this Website.

Pricing, availability, accommodation, deposits, payment requirements and other booking conditions are administered by The Lodge Mallorca and/or its applicable booking provider.

When you follow a link from this Website to The Lodge Mallorca website or booking platform, your booking will be subject to the applicable terms and conditions presented by The Lodge Mallorca at the time of booking. Please review those terms carefully before completing your booking.

Cancellation Policy

If a Customer wishes to cancel or amend their individual booking, the applicable cancellation, refund, amendment and payment policies will be those provided by The Lodge Mallorca at the time of booking.

Any request by a Customer to cancel or amend their booking should be directed to The Lodge Mallorca, which manages guest reservations, payments and reservation modifications.

If the Retreat itself is cancelled, any refunds will be processed in accordance with the applicable booking terms and the arrangements agreed between Redefine Fitness and The Lodge Mallorca, including any refund rights applicable to participants in the circumstances of the cancellation.

Please ensure you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip.

Please ensure your travel Insurance provider covers you for the following:

  • Flight cancellation

  • Trip payments

  • Medical circumstances preventing you from travelling

Change of Booking by the Customer

If, after making a booking, a Customer wishes to change their booking, including with respect to accommodation, the Customer should contact The Lodge Mallorca directly. Any changes will be subject to The Lodge Mallorca’s applicable booking terms, policies and availability.

Cancellation of the Retreat

In the event that the Retreat itself is cancelled, postponed or rescheduled, affected Customers will be informed as soon as reasonably possible.

Any refunds or changes to guest reservations arising from cancellation, postponement or rescheduling of the Retreat will be processed by The Lodge Mallorca in accordance with the applicable booking terms and the arrangements agreed between Redefine Fitness and The Lodge Mallorca.

Changes to the Retreat

As elements of the Retreat are planned in advance, it may occasionally be necessary for Redefine Fitness and/or The Lodge Mallorca to make reasonable changes to the schedule, activities, locations or other elements of the Retreat due to weather, availability, safety, operational requirements or other circumstances.

Where a significant change is made, affected Customers will be informed as soon as reasonably possible.

Unavoidable and Extraordinary Circumstances

The Supplier shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this Contract, or from carrying on its business or providing the Services as expected for any Unavoidable or Extraordinary Circumstance.

  • An “Unavoidable or Extraordinary Circumstance” shall mean any acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, Act of God, war, riot, civil commotion, malicious damage, threat of the spread of any illness or disease or any epidemic or pandemic, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Supplier or sub-contractors.

Customer is advised to ensure it has appropriate travel insurance in place that covers Unavoidable or Extraordinary Circumstances.

Where an Unavoidable or Extraordinary Circumstance results in the cancellation or rescheduling of the Retreat, Customers will be notified and any applicable booking changes or refunds will be administered in accordance with the arrangements between Redefine Fitness and The Lodge Mallorca and applicable law.

Limitation of Liability

Except as set out in the Contract the Supplier accepts no liability for any claims, losses, expenses, damages or liability for the Services, except in cases of our fraud or involving death, injury or illness where the Supplier has caused such damage with negligence.

  • To the maximum extent allowable under applicable laws, you hereby release Supplier, and its respective officers, directors, employees, agents, shareholders, members, agents, contractors, representatives, sponsors, volunteers, successors, and assigns (the “Released Parties”) from any and all claims, demands, damages, rights of action, or causes of action, arising out of your participation in any activity at any Supplier event.

  • You know and understand the scope, nature, and extent of the risks involved in the activities.

The activities may take place with other participants in natural, outdoor settings, including mountains, forests, lakes, or the ocean, and risks include, but are not limited to, high elevation, wildlife encounters, allergy, falling trees and limbs, marked and unmarked obstacles, slick or uneven walking surfaces, surfaces covered with water, ice or snow, rugged mountainous terrain, sunburn, injury through the acts of other participants, contraction of communicable illness, collisions with vehicles or equipment, or equipment malfunction.

The activities may require physical exertion, which may be strenuous and could, in some circumstances, result in injury, including, but not limited to, abnormal blood pressure, fainting, heat stroke, heartbeat disorders, heart attack, or other physical injury. If you experience any physical pain or discomfort, you agree to immediately discontinue the Activity and seek help.

You voluntarily, freely and expressly choose to incur all risks associated with any Activity, understanding that those risks may include personal injury, damage to property, and/or death.

  • If an emergency or other incident occurs which, in the sole judgment of the Released Parties or medical personnel, requires medical treatment or care, you hereby consent to such treatment. You understand and agree that any and all medical treatment rendered to you by, or at the request of, any Released Party is not an admission of obligation to provide, or continue to provide, any such medical treatment and also is not a waiver by any Released Party of any right under this Agreement.

  • You represent and warrant the following: (a) you have read this Agreement and understand it; and (b) you are at least 18 years of age, are in good health, and have no physical defects that might cause you harm during your participation in any Activity.

  • This Agreement extends and applies to all unknown, unforeseen, unanticipated, and unsuspected injuries, damages, loss, and liability, and the consequences of them, as well as those disclosed or known to exist. You expressly waive all provisions of any state, federal, local, or territorial law or statute which provides that releases will not extend to claims, demands, injuries, or damages that are unknown or unsuspected to exist at the time to the person executing the release.

  • If you have any complaint or claim, you must raise this with us in writing within 30 days of the end of your trip. The limitation period begins on the day on which the trip should end, based on the Contract.

Indemnification

You agree that if you or anyone on your behalf make a claim against the Supplier relating to a Service, you will indemnify and hold the Supplier harmless from any liability, demand, loss, damage, or costs which the Supplier may incur as the result of such claim.

Disclaimer of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPPLIER PROVIDES THE SERVICES “AS IS,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPPLIER EXPRESSLY DISCLAIMS ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU.

Travel Information and Insurance

Please note that Supplier is not responsible for providing passport or visa requirements for your trip. Your specific passport and visa requirements, as well as any other immigration requirements are your responsibility and you should confirm these with the relevant embassies and/or consulates. These should be provided to a Supplier where relevant.

Any information supplied by Supplier on the Website or otherwise on these or related matters (such as climate, when to travel, clothing, baggage, personal items etc.) is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied.

  • The passport, visa and health requirements at the time of booking should be viewed on relevant government Websites or by making your own inquiries. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents, and in compliance with any other immigration requirements, before you travel. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

  • You are encouraged to take out appropriate insurance which adequately covers the risks associated with the Services that you are participating in including the costs relating to assistance, including repatriation, in the event of accident, illness or death.

Third-Party Booking Website

This Website may contain links to The Lodge Mallorca website and/or its booking platform. Redefine Fitness does not control the operation of The Lodge Mallorca’s website or booking system. Information provided by a Customer directly to The Lodge Mallorca through its website or booking system will be handled in accordance with The Lodge Mallorca’s applicable terms and privacy policy.

Contact Details

If you have any questions about our Terms and Conditions, please contact us: